Diamond Shine Guarantee
We are confident that you will be delighted with our auto detailing services. Therefore, we offer a "100% Satisfaction Guarantee." This means you are not obligated to pay for our services until the requested detailing work is fully completed to your reasonable satisfaction. We encourage you to thoroughly inspect your vehicle before work commences and upon completion. Please communicate any concerns to our detailing team. Our detailing technicians will correct any deficiencies when possible.
Key Components of the Guarantee:
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Payment Upon Satisfaction: You are not required to pay for the requested services until you are satisfied with the completed work. Your satisfaction is paramount to us.
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Clear Communication: We encourage you to communicate any concerns or questions proactively during the detailing process. This allows us to address issues promptly and ensure the final result aligns with your expectations.
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Open Inspection: We encourage a thorough inspection of your vehicle upon completion of the service. Take your time, examine the areas detailed, and ensure they meet your satisfaction.
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Prompt Resolution: If you are not satisfied with the completed service, please notify our team immediately. We will do our best to rectify any legitimate deficiencies or areas of concern to achieve your satisfaction.
Limitations of the Guarantee:
While we are committed to achieving your satisfaction, it is important to understand the limitations of our guarantee. These limitations are in place to protect our business from unreasonable claims and ensure fair business practices:
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Scope of Service: Our guarantee applies only to the specific detailing services requested and agreed upon prior to the commencement of work. We are not responsible for providing any services that were not explicitly requested and included in the agreed-upon service package. Any additional requests made during the detailing process will be subject to additional charges and must be agreed upon by both parties.
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Preexisting Damage: We are not responsible for addressing or eliminating any preexisting damage to your vehicle's surfaces. This includes, but is not limited to:
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Paint damage (fading, scratches, chips, oxidation)
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Torn materials (seats, carpets, headliners)
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Body damage (dents, dings, rust)
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Scratches in window tinting, wraps, pinstriping, or other adhesives
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Non-removable stains or embedded debris.
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Visibility of Preexisting Damage: It is important to note that some preexisting damage may not be readily visible until after the detailing process is completed. This is because the cleaning process can reveal imperfections hidden by dirt, grime, or other contaminants. We are not responsible for any preexisting damage that becomes more apparent after detailing, as it was not caused by our services.
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Reasonable Satisfaction: The customer's satisfaction must be reasonable and based on the agreed-upon services. We reserve the right to determine what constitutes reasonable satisfaction based on industry standards and the nature of the services provided. Unrealistic expectations or claims unrelated to the detailing service itself will not be covered by the guarantee.
Refusal of Payment:
We understand that disagreements can sometimes arise. However, the following circumstances will be considered unreasonable denial of payment and may result in refusal to honor the guarantee:
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Claims of Preexisting Damage: Refusal to pay based solely on the discovery or increased visibility of preexisting damage that was not caused by our detailing services.
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Changing Service Specifications After Completion: Refusal to pay because the customer’s expectation changed after work was completed.
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Lack of Communication: Failure to communicate concerns or issues to our team during the detailing process or immediately upon completion, preventing us from addressing them promptly.
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Unreasonable Expectations: Demanding results that are beyond the scope of the agreed-upon services or unrealistic given the vehicle's condition.
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Failure to Inspect: Refusal to inspect the vehicle upon completion and immediately communicate any concerns.
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Abuse of the Guarantee: Repeatedly claiming dissatisfaction or attempting to exploit the guarantee for personal gain.
Procedure for Addressing Dissatisfaction:
If you are not satisfied with our services, please follow these steps:
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Immediately Notify Our Team: Inform our detailing team of your specific concerns immediately upon completion of the service, but before leaving the premises.
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Explain Your Concerns Clearly: Clearly articulate the specific areas of concern and why you are not satisfied.
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Allow Us to Rectify the Situation: We will make every reasonable effort to address your concerns and rectify any legitimate deficiencies. This may involve re-detailing specific areas or offering alternative solutions.
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Document Your Concerns: We encourage you to document your concerns with photos or videos, if possible, to provide clear evidence of the issue.
Disclaimer:
Oklahoma Mobile Auto Detailers is not liable for any consequential damages, including but not limited to, loss of use of the vehicle, inconvenience, or lost profits. This guarantee is limited to the cost of the detailing services provided.
Conclusion:
The Diamond Shine Guarantee is our commitment to providing you with exceptional auto detailing services and ensuring your satisfaction. By understanding the terms and limitations outlined in this policy, we can work together to create a positive and mutually beneficial relationship. We value your business and look forward to exceeding your expectations.
Acceptance:
By booking our services, you acknowledge that you have read, understood, and agree to the terms and conditions of the Diamond Shine Guarantee. I understand that the description of the detailing services offered is based on general descriptions and is not an exhaustive list of services that are offered. I understand that I must inspect the completed work. With that understanding, I agree that I am satisfied with the completed work.